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From Basic to Agentic RAG: Architecture Strategies for AI-Powered Service

When automating complex service processes, a central bottleneck of early AI initiatives quickly became apparent: Language models (LLMs) may have a high level of linguistic eloquence, but lack factual accuracy. They tend to hallucinate plausible but incorrect answers and operate without access to proprietary, dynamically changing corporate knowledge. Retrieval Augmented Generation (RAG) has fundamentally changed the status quo by enabling source-based AI answers based on proprietary data.

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